Warranty Program
At Lev Furniture, we stand behind the quality of the products we sell. Many of the items available in our store come with manufacturer warranties, and we’re here to help facilitate warranty claims on your behalf. With over 200,000 carefully selected products, each warranty may vary depending on the brand and item. This policy outlines the general steps and expectations for submitting and processing a warranty claim through Lev Furniture.
Initiate Your Claim
Begin by contacting our support team. You will be asked to provide a completed claim form and clear photos of the issue.
Manufacturer Review
We submit your claim to the manufacturer, who determines if the issue qualifies as a defect under their limited warranty.
Resolution & Support
Approved claims are resolved with replacement parts, repair reimbursement, or a new product. Our team guides you at every step.
How to Submit a Warranty Claim
This is the core instructional part of the page, made clear and actionable.
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- Main Heading: How to Submit a Claim
When you contact us about a warranty issue, our team will begin processing your claim as soon as we receive the required documentation and evidence. To initiate a warranty claim, please provide the following:
1. A Completed Warranty Claim Form
This form is included in the Warranty Ticket Email sent to you when you opened your claim.
2. Clear Photos of the Item and the Issue
- A photo of the product label showing the serial number.
- Close-up images of the defect or issue.
- Wide-angle images showing the entire item and the affected area.
Manufacturer Decisions & Next Steps
Once we submit your claim to the manufacturer, they will determine whether the issue qualifies as a manufacturer defect under their limited warranty. If your claim is approved, one of the following outcomes may apply:
Replacement Parts
Once the replacement parts are available, we will arrange for them to be shipped to you.
Repair Reimbursement
The manufacturer may allocate an amount toward professional repairs. Once you provide a receipt from a certified repair company, we will reimburse the approved amount.
⚠️ Important: Any repair costs must be pre-approved in writing by Lev Furniture. Unapproved costs or do-it-yourself repairs will not be reimbursed, regardless of the repair outcome.
Replacement Product
A full replacement may be approved.
Please note: Customers are responsible for all shipping and handling costs associated with receiving a replacement item. Replacement orders will not be processed until these shipping costs are paid in full.
General Warranty Guidelines
- Warranty coverage is determined solely by the product manufacturer.
- Lev Furniture acts as an intermediary and does not provide direct warranties unless explicitly stated.
- Warranty periods and coverage vary by brand and product type—please consult the product's listing or contact our support team for specific terms.
We're Here to Help
If you have questions about your product's warranty or how to start a claim, please contact our support team at support@LevFurniture.com. We’re here to help guide you through the process.