Refund & Return
At Lev Furniture, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. That’s why we offer a clear, fair, and reliable return and refund policy to ensure a seamless experience.
30-Day Return Window
You may request a return within 30 days of receiving your order, provided the item is in its original condition and packaging.
How to Start a Return
Simply email our support team at Info@LevFurniture.com to receive your return authorization and shipping label.
Damaged or Incorrect?
Contact us immediately upon delivery. We will promptly resolve the issue with a replacement or refund.
Our Return Process
Eligibility for a Return
To be eligible for a return:
- The item must be in its original condition unused, unworn, with tags, and in its original packaging.
- Proof of purchase (e.g., order confirmation or receipt) is required.
How to Start a Return
To initiate a return, contact our support team at info@LevFurniture.com. If your return is approved, we will provide:
- A return shipping label.
- Detailed instructions for safely sending back your item.
Important: Items sent without prior return authorization will not be accepted.
Refund Processing
Once we receive and inspect your return, we’ll notify you of the refund approval status. If approved:
- A refund will be issued to your original payment method.
- Please allow a few business days for your bank or credit card provider to process the refund.
Exclusions & Exchanges
Non-Returnable Items
Certain items are excluded from our return policy:
- Perishable goods (e.g., food, flowers, plants).
- Custom or personalized products.
- Personal care items (e.g., cosmetics, skincare).
- Hazardous materials, flammable liquids, or gases.
- Gift cards and final sale items.
If you're unsure about your item’s return eligibility, feel free to contact us before making a purchase.
Exchanges
If you wish to exchange an item, the quickest method is to return your item and place a new order once the return is accepted. This ensures fast processing and availability.
Questions or Support?
Our dedicated customer support team is here to help. For any return or refund inquiries, please do not hesitate to reach out atinfo@LevFurniture.com.